Player Development VIP Gaming Host ​/ Hôte ou Hôtesse de jeu VIP

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

The VIP Gaming Host is responsible for ensuring that our guests enjoy a high quality and memorable gaming experience. As a Host at Playground you will be responsible for bringing energy, familiarity and success to the gaming floor. Your role will be to build loyalty with our guests, increase visitation and recruit new players through a variety of direct sales activities.

Schedule:

rotating - days, evenings, weekends

• Competitive compensation (base salary between $50K-$75K, plus an uncapped quarterly performance bonus with unlimited earning potential)
• Free food while on shift
• Opportunities for career advancement
• Free parking
• Company-wide events
• Playground Cares volunteer opportunities

• Build strong relationships with assigned VIP guests
• Devotes time on the floor greeting guests and ensures a friendly and positive experience through prompt, courteous and efficient service.
• Accommodate guests needs within Host program guidelines to ensure satisfaction and drive return visits.
• Makes appropriate decisions regarding complimentary offerings by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability.
• Monitor guests betting habits and levels of participation in order to manage programs and ensure maximum profit margins, adequate play levels, and appropriate cost control.
• Participate in call-center efforts to invite guests to special events, individual visits, incentives and reactivate guests and/or obtain feedback on guest satisfaction
• Review all department related reports and use the provided data to achieve assigned goals.
• Manage, build and grow assigned database of VIP guests
• Maintain personal, direct mail and phone contact with guests to build loyalty, increase worth and frequency, as well as fill events.
• Have knowledge of the regulations, policies, and procedures relating to the EGD (slot) and gaming floor.
• Other duties as assigned

• Minimum of 2 years’ experience in sales, as a host or other casino position such as VIP services, Brand Ambassador marketing, players rewards, or casino operations
• Must be bilingual
  - English and French
  - Written and Spoken, additional languages considered an interesting asset
• Must have a valid work permit or be a Canadian resident
• Ability to write reports and professional business correspondence
• Ability to effectively present information and respond to questions from groups of managers, VIP guests and all guests alike
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Must be flexible regarding schedule and be able to work varied shifts.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work flexible shifts and days of the week including holiday.

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

L’Hôte de jeux VIP est responsable de s'assurer que nos invités profitent d'une expérience de jeu de haute qualité et mémorable. En tant qu'hôte au Playground, vous serez responsable d'apporter de l'énergie, de la familiar ité et du succès à l'étage de jeu. Votre rôle consist era à construire la fidélité de nos invités, à augmenter la fréquentation et à recruter de nouveaux joueurs grâce à diverses activités de vente directe.

Horaires :
Rotation - jours, soirs, weekends

• Rémunération concurrentielle (salaire de base entre 50 000$ - 75 000$, plus un bonus de performance trimestriel sans plafond avec potentiel de gains illimité)
• Nourriture gratuite lorsque en fonction
• Possibilités…