Location: Québec City
As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology.
Join us, and be part of a team where banking drives extraordinary outcomes.
Primarily responsible for verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.
Position Responsibilities:
Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met.
Set up and administer new mortgage business and process the related financial transactions.
Address routine queries from internal partners.
Apply strong decision making and problem-solving skills to resolve situations, influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner.
Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes.
Promptly respond and resolve inquiries.
Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service.
Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation.
Ensure escalated complaint investigations consider customer experience.
Follow Bank policies and standards for required information, supporting documentation and processes to discharge a mortgage
Required Qualifications:
Fully bilingual (French/English):
The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
General knowledge of residential mortgage business and mortgage underwriting practices an asset
Sound knowledge of MS Office programs, such as Word, Excel, Outlook
Previous Banking experience is an asset
Excellent customer service skills
Strong interpersonal skills
Proven organization and time management skills
Preferred Qualifications:
Strong attention to detail
Ability to work in a high-volume, fast-paced environment.
Ability to understand and correctly interpret legal mortgage documents
Team collaborative (strong Team player)
Willing to work flexible hours during peak season.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
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