Assistant Manager, Lending Operations

Position: BMO Assistant Manager, Lending Operations
Location: Quebec City

Advance your skills as an Assistant Manager in Lending Operations at BMO Financial Group, with a focus on Quebec Student Loans. This role requires bi-monthly visits to the Montréal office.

In this position, you will oversee daily lending operations, including loan servicing and client interactions. Possessing 3 to 5 years of relevant experience, you will collaborate with various teams to enhance processes and achieve financial results. Bilingualism in French and English is crucial for effective communication with clients and stakeholders.

Key Responsibilities:

• Execute strategic initiatives and stakeholder collaboration

• Respond to inquiries and resolve straightforward client issues

• Track performance metrics and ensure SLA compliance

• Develop tools and deliver training for best practices

• Manage documentation and ensure regulatory compliance

Requirements:

• 3-5 years of relevant experience in lending

• In-depth knowledge of lending operations and systems

• Proficient in MS Office applications

• Strong verbal and written communication skills

• Analytical mindset for problem resolution

Contribute to effective service delivery and enhance the customer experience at BMO.