Bilingual Sr. Deskside Technician; French Canadian​/English

Overview

Who We Are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows, MacOS, iOS, and Android operating systems related troubleshooting, management
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client6s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

• Bilingual - French/English

• On-site Tech Support Experience
  :
  Important
• IT Support experience in Manufacturing Environment
  . Critical
• Hardware and Software Troubleshooting
  :
  Important
• Experience in Windows Environment
  :
  
  - Critical
• Microsoft Platforms (Office, Active Directory) - Important
• SCCM and Intune Imaging Experience
  :
  
  - Critical
• Mobile Device Support/Management
  :
  
  - Critical
• iOS and Android troubleshooting Knowledge
  :
  
  - Important
• Ticketing Systems Experience (e.g., Service Now):
  
  - Important
• Asset Management Experience
  :
  
  - Critical