Bilingual Sr. Deskside Technician; French Canadian​/English

Position: Bilingual Sr. Deskside Technician (French Canadian/English)
Location: Québec City

Job Description
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?

Supporting IT equipment in large corporate environment

Desktop/laptop tech support (Mac and PC)

Windows, MacOS, iOS, and Android operating systems related troubleshooting, management

Support mobile devices, printers, scanners, wireless, VPN, etc.

IMAC Support - IT equipment Install/Move/Add/Change

Maintain repairs, spare parts, and components

Research and troubleshoot problems

Maintain system configurations and documentation

Track and resolve customer incidents and requests through the client's ticketing tool

Troubleshoot and resolve hardware and software issues for Windows devices

Backup, restoration, and migration of user data

Smart Hands support with networking, server, and telecommunications technologies

Printer and peripheral device support

Inventory management of IT assets including asset auditing

Ability to research and follow appropriate KB articles

Ability to work on-call and other after-hours support needs

May provide Executive support

Various other tasks associated with deskside services

May need to be available to provide support at other client locations as needed

Other duties as assigned

Job Requirements Details:
Language Requirements:
1. Bilingual - French/English

Technical Requirements:
1.
** On-site Tech Support Experience**:
Important

2.
** IT Support experience in Manufacturing Environment**.
Critical
3.
** Hardware and Software Troubleshooting**:
Important