Empower Users Desktop Support Specialist in Quebec

Position: Empower Users as a Desktop Support Specialist in Quebec City
Location: Quebec

Elevate customer satisfaction as a Desktop Support Specialist. Provide expert technical solutions through hands-on assistance, effective troubleshooting, and high-level customer service, all in a collaborative team setting.

In this role, you'll serve as a vital member of the On-Site Service (OSS) team. Your responsibility will include resolving complex technical questions through calls and onsite support. Continuous learning of products and support methods will ensure accurate service delivery, making a significant impact on user experience.

Key Responsibilities:

• Resolve technical issues via phone and on-site support

• Maintain knowledge of services and support policies

• Mentor and coach other support staff

• Install hardware/software as per service requests

• Log incidents accurately and promptly

Requirements:

• Strong customer service skills and technical expertise

• Ability to lift 30 pounds for equipment handling

• Experience with IT support and problem resolution

• Excellent communication and initiative

• Availability for on-call support as needed

Become the backbone of user support in a dynamic setting while enhancing your technical and customer service skills.
#J-18808-Ljbffr