Manager, Enterprise CAB

Job Title:

Manager, Enterprise CAB

Responsible for governance, evaluation, and authorization of moderate- to high-risk IT changes within the change enablement practice.

• Organize and facilitate weekly Enterprise CAB and TAB meetings.
• Assess the quality, consistency, and rationale of high-risk changes submitted by sector CABs.
• Approve or reject changes based on compliance, risk, and IT impact criteria.
• Refocus discussions, manage disagreements, and lead difficult conversations with confidence.
• Collaborate closely with sector CAB managers, technical experts (TAB), change coordinators, and business stakeholders.
• Actively contribute to continuous improvement of change enablement practices, aligned with ITSM maturity objectives.
• Support implementation of monitoring, reporting, and dashboard mechanisms for process transparency and performance.
• Manage operational parameters of change enablement practices within the ITSM tool (Service Now), including configuration and evolution of key elements such as maintenance windows, approval rules, and workflows.

• Experience in IT change management, facilitating decision-making committees, and coordinating cross-functional processes.
• Leadership ability to mobilize stakeholders, make decisions, and enforce governance practices.
• Strong ability to manage group dynamics, navigate conflict situations, and communicate strategically.
• Expertise in IT frameworks and tools, including ITIL v4 (certification is an asset) and ITSM tools such as Service Now.
• Strong analytical skills, rigor, autonomy, political acumen, and a solid understanding of CMDB, cross-functional risks, and service stability.
• Advanced proficiency in both French and English.

• Flexible group insurance
• Competitive pension plan
• Stock purchase plan
• Vacation and wellness/personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products

Quebec – 1080 Grande Allee West or Montreal – 1981 McGill College Avenue (hybrid environment).

We are an equal opportunity employer and welcome applicants from all backgrounds.