IT Specialist – On-site at Customer Locations; In Person

• Do you enjoy working closely with users on-site?
• Are you motivated by solving problems and seeing immediate results?
• Looking to develop your technical expertise across multiple technologies and clients?
• Interested in building long‑term relationships with clients?
• Thrive in an MSP environment where every day is different?
• Do you excel in a culture of continuous improvement where optimizing solutions is part of everyday work?
• Looking to grow your career without needing to change employers every few years?
• Enjoy building long‑term relationships with committed colleagues while staying close to leadership?

If this sounds like you, keep reading.

• Repetitive tasks, day after day
• Minimal interaction with users
• Limited visibility into your impact

• The go‑to IT contact for your clients
• An on‑site expert who acts quickly and gets things done
• A key contributor to user satisfaction and client retention

• Support clients and their users in their daily activities at their Montréal locations
• Build trust‑based relationships with users

• Identify, analyze, and resolve technical issues related to various systems
• Intervene effectively across diverse technological environments
• Ensure a consistently high level of service quality

• Install, configure, and maintain client workstations and equipment (hardware and software)
• Perform support tasks, project‑related work, and routine maintenance
• Manage hardware inventory

• Check and diagnose server, network, and infrastructure issues in collaboration with our System Administrators
• Assist the service desk remotely when required

• Thoroughly document activities performed and technical information gathered
• Keep technical documentation up to date
• Contribute to continuous process improvement

• Degree in IT or a related field
• Excellent customer service skills
• Strong communication skills in French (spoken and written)
• Ability to handle stressful situations professionally
• Strong autonomy and organizational skills
• Solid analytical and problem‑solving abilities
• Strong knowledge of Microsoft end‑user operating systems
• Experience diagnosing hardware issues and replacing PCs and servers
• Experience configuring and troubleshooting mobile devices
• Knowledge of networking and Microsoft server operating systems
• Owns a car and holds a valid Canadian driver’s license (asset)

• Competitive salary, based on your experience
• Complete Group Insurance and telemedecine
• 5 PTO days, paid out if unused
• $700 equipment allowance

• Team of 100 IT professionals who speak the same technical language as you
• Annual retreat with your family
• Downtown office (Place des Festivals)
• Gym, showers, social activities

• You master internal tools and processes
• You are autonomous in handling routine interventions
• You build trusted relationships with users

• You effectively manage a full client environment
• You confidently resolve complex issues
• You actively contribute to improving practices

For over 20 years, S3 has been a leader in managed IT services in Montreal, with a team of over 100 employees serving a loyal base of serious SMB clients. Our growth is driven primarily by referrals from satisfied customers. At S3, you will never be “just a number”: you will be part of a committed team striving for excellence.

• Work with IT professionals and accelerate your technical expertise through hands‑on experience
• Build a long‑term career without having to change employers

Apply now!