Job Description & How to Apply Below
You must be a resident of Quebec City or Montreal
IT Team Lead
Are you an IT leader who thrives in action, complex environments, and making a tangible impact?
Lacroix Private Medicine is experiencing rapid growth and is seeking an IT Team Lead to manage its technology operations across the network.
This is a full-time, permanent position with a key strategic and operational role.
Based in Quebec City or Montreal . Occasional travel within our network (Montérégie, Laurentians, Outaouais).
The role is primarily based in Laval , with occasional travel to Saint‑Sauveur and Gatineau.
Who are we?
For over 15 years, Lacroix Private Medicine has been transforming access to healthcare in Quebec.
17 clinics (including one in Florida)
2 operating rooms
1 state‑of‑the‑art laboratory
Our mission: to offer human, accessible, and high‑quality care.
Our reality: a hyper‑growth organization where technology is at the heart of the patient experience.
OUR MISSION
To be the benchmark in private healthcare.
OUR VALUES
Passion | Respect | Integrity | Commitment | Innovation.
What we are looking for
Job Description
Reporting to the IT Director, you are the conductor of technological operations .
You don't just manage — you optimize, structure, and elevate .
Specifically, you will:
Take charge of all IT operations (infrastructure, networks, security, support)
Mobilize, mentor, and develop your technical teams
Ensure optimal and continuous performance of critical systems
Manage major incidents with composure, rigor, and efficiency
Monitor KPIs, SLA and ensure a high level of service quality. Structure and optimize processes (change management, continuous improvement, governance). Optimize IT supplier and cost management. Strengthen cybersecurity and business continuity plans. Actively contribute to strategic IT decisions. Ensure compliance with security and compliance standards. Develop, maintain, and test backup and business continuity plans. Provide technical support to users when required for network or system‑related issues, including remote or on‑site troubleshooting, incident resolution, and advice and training (particularly in...).
cybersecurity)
You are at the heart of operations. Your impact is direct on clinics, doctors, and patients.
The Profile We Are Looking For
Experience
7+ years in IT
3+ years in team or operations management
Experience in a multi‑site environment (essential)
Certifications (an asset): ITIL, PMP, CISSP, Azure
University degree in computer science, information technology, or a related field
Leadership and Key Skills
A motivating, structuring, and highly effective leader Results‑oriented
Strong strategic vision of IT operations
Ability to thrive in ambiguous situations and make quick, informed decisions
Excellent analytical and risk management skills
Experience managing complex multi‑site environments
Ability to lead and coordinate multiple technical teams
Effective management of critical situations, with composure and control
Strong focus on continuous improvement and operational performance
Technical Expertise
Infrastructure (servers, virtualization, storage)
Microsoft ecosystem (AD, M365, Azure)
Networks (LAN/WAN, VPN, Firewall)
Cybersecurity and IT Governance
Cloud and Hybrid Environments
Monitoring and Performance Tools
Interpersonal and Organizational Skills
Communication:
Ability to communicate clearly and effectively with technical teams and management.
Time Management:
Ability to manage operational and strategic priorities simultaneously.
Teamwork:
Ability to foster collaboration between technical teams and internal departments.
Adaptability:
Ability to thrive in a constantly evolving technological environment.
Strategic Leadership:
Ability to make impactful decisions and positively influence the organization.
Stress Management:
Ability to manage critical situations and respond calmly and efficiently to major incidents.
Conditions
Full‑time (40 hours/week)
On‑site work
Occasional travel (vehicle required)
3‑month probationary period
Availability
On‑call duty (evenings and weekends, depending on operational needs)
Availability required in case of a major incident
Because you're the person we can count on when every minute counts.
Our Benefits
Cell phone allowance, $60
$500 Lacroix gift card per year with quick access to doctors
Annual health account of $1,100
FTQ pension plan with employer contribution
Annual training account linked to your job
Opportunities for development and advancement within the organization
Employee lounge
Annual vacation
Free parking
Close to bus routes
Modern, bright, and up‑to‑date workspace
Event: A festive and informative corporate event
Unlimited coffee in the employee lounge
Join us!
Help reinvent the patient experience in Quebec within a rapidly growing organization. Apply now and make a real difference.
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