IT Site Technician

Position Summary
Join STERIS as an IT Site Technician. This is an excellent opportunity to join a growing company while continuing to build your IT support skills. You will be providing level one help desk support to employees onsite, building computers, setting up and supporting a variety of printers, and participating in automation projects. The position is onsite five days a week.

What You'll Do

Receive, document, categorize, and follow up on service requests and incident reports using the appropriate tools (ticketing platform, instant messaging, voicemail, and in‑person), in accordance with company policies. Refer issues to the appropriate resource when necessary.

Prepare user workstations and technological tools: configuration, user account creation, setup of shared resources, and assignment of access rights according to defined needs.

Provide support for PCs, Teams (IP telephony), printers, photocopiers, network access, and all other IT equipment. A solid understanding of IP addressing is required.

Assemble, install, uninstall, clean, and inspect IT and telecommunications equipment.

Diagnose issues by communicating with users and applying appropriate troubleshooting methods including analysis, isolation, and resolution steps, using tools such as Team Viewer.

Identify and report any security‑related issues and participate in cybersecurity prevention activities.

Use and transport equipment, tools, and materials required for the job according to STERIS‑approved installation methods.

Contribute to writing technical procedures and documentation to support IT systems and assist end users.

Manage inventories and procurement of office hardware and software.

Track the lifecycle of IT equipment, warranties, contracts, and licenses, and follow up with unit managers.

Propose and participate in the creation of data queries or scripts using appropriate software to simplify and automate recurring tasks.

Provide general network support (WAN / LAN).

Assist with server support and management.

Required

College diploma (DEC) in information technology or a related field.

Minimum of three (3) years of level 1 help desk experience.

Experience in building MS Windows Servers and Desktop.

Experience with Autopilot, MS Intune, installing drivers for a variety of printers.

IT Help Desk experience in a manufacturing and corporate environment.

Proficiency in French and English (speaking, reading, and writing).

Preferred

Experience installing engineering software.

Automation experience.

Experience with automated processes in mixed environments (manufacturing + office) to ensure consistent and reliable device setup across multiple user groups.

What STERIS Offers
Well‑established global company that invests in long‑term career growth. We share success by rewarding hard work. We offer a comprehensive benefits package.

Competitive compensation

Annual merit‑based salary increase and bonus plan

Laptop for several positions

Flexible work schedule

Excellent group insurance plan including vision, dental, telemedicine, employee assistance program, and many other coverages

Retirement savings plan with employer contribution

Paid time off from day one

Training program and tuition reimbursement policy

Opportunities for career advancement

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English‑only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS strives to be an Equal Opportunity Employer.

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