Administrator; Support & Operations

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including iMacs (installations, moves, additions, changes) and provide remote support.
• Troubleshoot post‑deployment issues on Windows, Macintosh, and mobile devices.
• Perform printer break‑fix, installation, and maintenance.
• Handle disposal, redeployment, and asset reclamation.
• Coordinate shipping, data backup, and data recovery.
• Conduct hardware refreshes and manage warranty/out‑of‑warranty repairs and replacements.
• Provide depot services, walk‑up support, and spare parts management.
• Support VDI 1st‑level troubleshooting.
• Offer executive (VIP) support and audio/video support, including health checks.
• Manage inventory and asset handling in depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open, close, and manage service requests, classification, assignment, tracking, and completion of incidents.
• Tag assets and enter all incoming equipment into the asset management system.
• Collaborate with cross‑functional teams to onboard new hires and update hardware assignments.
• Provide weekly reports on physical inventory counts and record hardware outflows.
• Schedule repairs for damaged/malfunctioning hardware with external suppliers.
• Ensure resolutions align with company standards and policies.

• 3–5 years of IT experience, preferably with technical training.
• Strong knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
• Experience imaging Windows 10 OS.
• Basic network concepts knowledge (TCP/IP, Windows networking, Ethernet).
• Experience with networked printers (queue creation, server maintenance).
• Proficient in PC‑based word processing, presentation, and e‑mail software.
• Strong spreadsheet skills for formulas, calculations, and multi‑worksheet functions.
• Willingness to work extended or modified hours for planned activities or emergencies.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize tasks amid competing requests.
• Previous call‑center or help‑desk support experience.
• MCP and/or A+ certifications.
• Aptitude for learning and adapting quickly.
• Excellent oral and written communication skills.
• Team‑player with collaborative mindset.
• Ability to lift up to 50 pounds.
• Valid driver’s license and own car for travel (mileage reimbursed).

• Personal time off
• Maternity and paternity benefits
• Access to skills and higher‑education programs and resources
• Discounts on products and services via Benefit Box
• Participation in CSR programs and purpose‑driven initiatives
• Opportunities for career growth and advancement