IT Technician in Quebec

Position: IT Technician Role in Quebec
Location: Quebec

Enhance your career as an IT Technician located in Quebec, where you will provide vital support and troubleshoot critical IT issues for users. Your passion for technology will shine in this collaborative setting.

As an IT Technician, your primary role will include assisting users with technical challenges while ensuring the efficiency of IT services. With 3-5 years of experience and required bilingualism, your technical skills will be complemented by your excellent communication and customer service attitude. Additionally, you will document solutions and continuously improve IT processes.

Key Responsibilities:

• Offer technical support and application help to users

• Diagnose workstation, software, and peripheral issues

• Install, configure, and maintain computer equipment

• Track support requests efficiently through a ticketing system

• Contribute to training sessions for less experienced colleagues

Requirements:

• 3 to 5 years of experience in technical support

• College Studies Diploma in Computer Science

• Familiarity with Windows, Microsoft 365 suite, JIRA, and Confluence

• Bilingual English/French skills

• Availability for evening and weekend shifts

Utilize your technical abilities and customer orientation to positively impact our IT services.
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