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Technical Support Specialist NIVOMAX

Job in Quebec, Québec, Province de Québec, Canada
Listing for: Synaxiom Inc.
Full Time position
Listed on 2026-06-30
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 50000 - 65000 CAD Yearly CAD 50000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: Technical Support Specialist for NIVOMAX
Location: Quebec

Join synaxiom as a Technical Support Specialist focusing on NIVOMAX. Deliver exceptional support while tackling complex software challenges in a customer-centric role.

In this intermediate-level position, you will need 2-4 years of experience supporting enterprise applications. Your responsibilities will involve diagnosing software issues, managing support requests efficiently, and ensuring seamless customer communication throughout. You will also be actively involved in improving processes and mentoring developing team members.

Key Responsibilities:

• Provide advanced support for NIVOMAX software issues

• Diagnose and troubleshoot performance and integration challenges

• Collaborate with development to resolve critical customer queries

• Document solutions and share insights for process enhancements

• Mentor and train intermediate and junior support staff

Requirements:

• 2-4 years in technical support for enterprise software

• Strong foundational software knowledge and troubleshooting abilities

• Familiarity with databases, APIs, and networking concepts

• Experience with customer communication tools

• Strong attention to detail and proactive problem-solving skills

Leverage your technical expertise to deliver outstanding support at synaxiom, making a difference for NIVOMAX users.
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