Service Desk Technician Quebec

Position: Full-Time Service Desk Technician Quebec City
Elevate your IT career with CGI as a Service Desk Technician in Quebec City. Deliver outstanding Level 1 IT support via phone, chat, and email to clients globally.

CGI seeks a skilled Service Desk Technician to join its team in Quebec City. This position requires at least one year of service desk experience, strong knowledge of Windows OS, and proficiency in MS Office applications. Bilingualism in English and French is essential for effective client interactions.

Key Responsibilities:

• Provide Level 1 IT support via phone, chat, and email

• Diagnose and troubleshoot client issues effectively

• Resolve technical problems in a timely manner

• Maintain documentation of all service requests

• Communicate with clients in both English and French

Requirements:

• Minimum one year of service desk experience

• Strong understanding of Windows operating systems

• Proficient in MS Word, Excel, Outlook, and Power Point

• Bilingual in English and French, both verbal and written

• Availability for full-time work

Utilize your IT support skills at CGI to assist clients in Quebec City with reliable service.
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