Job Description & How to Apply Below
Location: Quebec City
Elevate customer support as a Technical Support Engineer EMEA at Genetec, specializing in complex issue resolution in a dynamic work environment. Join a team dedicated to customer satisfaction across the region.
As a key member of the Technical Support team, you will collaborate with diverse colleagues to address escalated cases and ensure effective resolution. This role demands technical expertise, critical thinking, and a strong grasp of troubleshooting tools to analyze issues swiftly. You'll interact closely with customers and internal teams to maintain service excellence, making your input valuable to our evolving support processes.
Key Responsibilities:
• Identify cases needing escalation for resolution
• Diagnose and solve technical issues via remote assistance
• Collaborate with R&D for complex problem solving
• Create technical documentation and knowledge base articles
• Maintain communication with customers throughout
Requirements:
• Degree in Computer Science or related field
• 2 years experience with Genetec Security Center
• Proficient in English and French communications
• Strong analytical and troubleshooting skills
• Ability to work under pressure and manage priorities
Leverage your technical skills to drive exceptional support as part of Genetec's dedicated team.
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