Professional Services Manager - Dedrone

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

This role sits at the center of Axon's Real‑Time Awareness (RTA) strategy, helping customers bring together drone detection, live video, and real‑time intelligence into a unified operational picture. While Dedrone is a core component, you'll support the deployment and adoption of a broader ecosystem that includes Fusus, Drone as First Responder (DFR), and other emerging technologies.

Axon's RTA solutions enable public safety and security teams to detect, track, and respond to incidents as they unfold. Dedrone provides critical airspace awareness and drone detection, which, when integrated with real‑time awareness platforms, gives agencies a more complete and actionable view of their environment. This role will directly support our customers ensuring they can make faster, better‑informed decisions to protect their communities and critical infrastructure.

Location:

Remotely from Canada

Travel: 60%

Reports to:

Director, Professional Services

Direct Reports: 0

• Serve as the primary technical lead for Dedrone deployments, owning delivery from post‑sale through full operational readiness. This includes pre‑deployment planning, hardware logistics, stakeholder alignment, on‑site support, and go‑live enablement.
• Act as a subject matter expert across Axon's Real‑Time Awareness (RTA) suite, supporting Fusus, Drone as First Responder (DFR), and related integrations.
• Deliver role‑based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non‑technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body‑worn cameras, and in‑car video systems.
• Coordinate and manage third‑party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement, Radio Frequency (RF) coverage, and overall operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post‑deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
• Collaborate cross‑functionally with Sales, Product, and Engineering to support customer outcomes and continuous improvement.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in Proof of Concepts (POCs), including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

• Minimum of 3 years of experience in customer‑facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment).
• Direct experience deploying hardware/software solutions in complex operational environments.
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (relevant remote pilot certification or equivalent required, or ability to obtain within 3 months).
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike.
• Experience working with public safety agencies, particularly law enforcement or security operations.
• Project…