Technicien.ne in office support

Here is a brief overview of the tasks and responsibilities that will fall to you:

• Provide level 1 and 2 technical support for workstations, peripherals, software and office tools
• Install, configure, deploy, and migrate physical and virtual desktops
• Process incidents and requests via an ITSM tool (diagnostics, resolution, prioritization and follow-up)
• Assist users, in particular with access, passwords, software, videoconferencing and computer equipment
• Perform top-level troubleshooting (network, Internet, Active Directory, printing, VPN, etc.)
• Manage access rights and security groups
• Contribute to the documentation, knowledge base, and continuous improvement of technology infrastructure.

The profile sought is as follows:

• Hold a Diploma of Collegial Studies (DEC) in computer technology or equivalent
• Have a minimum of 4 years of experience in level 1 and 2 computer support
• Any missing year of schooling can be compensated for with two years of relevant experience
• Have knowledge of the Windows 11 and O365 desktop environment
• Have experience with an ITSM ticketing tool.