IT Support Technician Office Operations

Position: IT Support Technician for Office Operations
Location: Quebec

Enhance your IT skills as a Technician in office support, providing crucial Level 1 and 2 assistance. Work with workstations, software, and more while fostering a supportive user environment.

We are seeking a skilled IT Support Technician with a minimum of 4 years' experience.

Your role will involve helping users with software, access issues, and videoconferencing tools. Additionally, you will install desktops and work with ITSM tools for incident management and documentation.

Key Responsibilities:

• Provide Level 1 and 2 technical support for various office tools

• Install and configure physical and virtual desktops

• Process incidents using ITSM tools efficiently

• Assist users with software and access-related issues

• Troubleshoot top-level IT issues including network and VPN

Requirements:

• Diploma of Collegial Studies in computer technology

• 4 years of experience in IT support roles

• Proficiency with Windows 11 and O365

• Familiarity with ITSM ticketing systems

• Strong problem-solving and user support skills

Combine your expertise in IT with hands-on support experience to excel as a Technician in a dynamic office environment.
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