Bilingual IT Help Desk Technician

Position: Bilingual IT Help Desk Technician Newforma
Location: Lévis

Elevate your IT career at Newforma as a Bilingual IT Help Desk Technician, where you'll provide essential support to internal users. Utilize your expertise in both English and French to resolve technical issues efficiently.

At Newforma, we seek an experienced IT Help Desk Technician to deliver first and second-level support across various technologies.

Your role will involve using our Service Desk ITSM management platform to manage tickets and document problems effectively. If you're passionate about helping others while improving technology solutions, this opportunity is for you.

Key Responsibilities:

• Provide technical assistance for hardware and software issues

• Deploy, monitor, and support global IT systems

• Troubleshoot user-facing hardware including laptops and printers

• Create and update tickets, implement solutions, and escalation procedures

• Maintain inventory of equipment and supplies

Requirements:

• Bilingual in English and French (written and verbal)

• Strong problem-solving skills in technology solutions

• Proficient in Microsoft Windows on-prem server environments

• Working knowledge of user VPN and VMWare vSphere

• Excellent communication skills with end-users

Bring your bilingual skills and problem-solving abilities to enhance Newforma’s IT support team.
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