Data Center Technical Specialist ​/ Spécialiste technique du centre de données

Data Center Technical Specialist / Spécialiste technique du centre de données This role has been designed as 'Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE is seeking a Datacenter Technician to design, test and administer systems in support of the Supercomputing-as-a-Service (SCaaS) business. This is an exciting opportunity to be a part of a key business with considerable growth potential. In this role, you will be a contributing and important team member, working on solutions that will support a scaling customer base. This role will be performed onsite at the data center in Lévis, QC.

There will be weekend/off-hours on-call rotation for this position.

• Part of a regional on-site team to build and support a multi-tenant cloud-based Supercomputing-as-a-Service business
• Prepares, stages, sets up, and performs system startups/shutdowns, following established guides and procedures
• Onsite technician maintaining and supporting all aspects of the supercomputer system
• Perform diagnostics and troubleshooting, triaging and then escalating system issues that may occur
• Involved in system upkeep and upgrades, including hardware maintenance, warranty service, replacements and expansions
• Perform hardware break/fix hardware swap and coordinate factory warranty services
• Follows all security protocols as defined by the security architect
• Works closely with Site Reliability Engineers to ensure systems are operational at all times

• Faire partie d'une équipe régionale sur site pour créer et prendre en charge une entreprise de supercalcul en tant que service basée sur le cloud et multi-locataires
• Prépare, organise, configure et exécute les démarrages/arrêts du système, en suivant les guides et procédures établis
• Technicien sur site assurant la maintenance et le support de tous les aspects du système de supercalculateur
• Effectuer des diagnostics et des dépannages, trier puis faire remonter les problèmes système qui peuvent survenir
• Impliqué dans la maintenance et les mises à niveau du système, y compris la maintenance du matériel, le service de garantie, les rem placements et les extensions
• Effectuez des rem placements/réparations de matériel et coordonnez les services de garantie d'usine
• Suit tous les protocol es de sécurité tels que définis par l'architecte de sécurité
• Travaille en étroite collaboration avec les ingénieurs de fiabilité du site pour s'assurer que les systèmes sont opérationnels à tout moment

• 5+ years of experience supporting IT equipment (Servers, Switchers ...)
• 5+ years of hands‑on experience working on or supporting enterprise grade server infrastructures
• Hands‑on experience with the tools and infrastructure to support HPC systems at scale including networking and storage
• Flexible and comfortable working on a varying and broad set of issues that may arise from day to day
• Proficient in the use and operation of Linux-based environments including shells, system configuration and administrative skills.
• Prior experience with large‑scale clustered systems (preferably HPC experience with parallel compute systems)
• Applicable certifications:
  CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• An understanding of high‑speed networks
• An understanding of the security concerns in a cloud environment
• Experience with common data center hardware including CPUs, GPUs, management, and network equipment
• An understanding of…