Director of Digital Experience and Strategy

Location: Quebec

Be at the forefront of digital transformation as the Director of Digital Platforms Strategy and Adoption at iA Financial Group. Enhance digital customer experiences and drive platform adoption strategies with a focus on results.

This pivotal role focuses on developing and executing strategies for customer-facing digital platforms. You will leverage your expertise in digital management to align platform initiatives with client satisfaction and business performance. Your leadership will guide team efforts to continually improve digital customer journeys, ensuring that they meet evolving consumer needs.

Key Responsibilities:

• Define and evolve digital strategy to match business priorities

• Set and monitor performance metrics for digital initiatives

• Utilize customer feedback and data trends for strategic insights

• Map out customer journeys for enhanced engagement and loyalty

• Manage team dynamics to foster innovation and results

Requirements:

• Bachelor’s degree relevant to the field

• Over seven years of experience in digital strategy

• Proven track record in platform management and leadership

• Familiarity with UX principles and digital product development

• Bilingual proficiency in English and French for effective collaboration

Drive innovation and customer satisfaction through effective digital strategies at iA Financial Group.
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