IT Incident Coordinator: Lead Incident Management

Location: Quebec

Take the lead in incident management as an IT Incident Coordinator. This position emphasizes communication, coordination, and crisis leadership in ensuring technology service continuity.

As an IT Incident Coordinator, you play a pivotal role in restoring services quickly while minimizing impact on the business. With a focus on managing major incidents, you will coordinate technical teams, prepare communications, and engage in post-incident reviews. Your ability to prioritize tasks and effectively manage crises will be essential for success.

Key Responsibilities:

• Oversee coordination of major incidents

• Initiate escalation procedures based on incident assessment

• Lead crisis response teams and document progress

• Communicate with stakeholders about incident statuses

• Conduct root cause analyses for recurring incidents

Requirements:

• Bachelor's degree in a related field

• Experience in operational management or ITSM

• Excellent coordination and crisis management skills

• Strong communication abilities in both languages

• Intermediate proficiency in French and English

Bring your skills to foster a safe, inclusive work environment while enhancing technology resilience across the organization.
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