Project Manager, IT Project Manager, Change Management

The Project Manager is responsible for managing the customer relationship during implementations and upgrades, ensuring a high degree of customer satisfaction. Reporting to the Director, Professional Services, the Project Manager will collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements. The role is directly accountable for project outcomes across the full implementation lifecycle, from discovery and requirements gathering through configuration, testing, training, go-live, and post-implementation stabilization.

Day-to-day, the Project Manager manages project plans, risk registers, and financial tracking across multiple concurrent engagements. They will possess excellent communication skills and proven problem-solving skills, collaborating closely with software consultants, clinical subject matter experts, technical integration teams, and client project sponsors to drive milestone achievement and resolve cross-functional dependencies. The Project Manager also contributes to the continuous improvement of CKG implementation methodology, playbooks, and delivery standards.

Manage the scope of the project and changes to the project deliverables, while ensuring customer satisfaction and profitability. Explain implications of changes to project scope and priorities to client and management to ensure changes are understood and approved. Collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements. Drive all phases of the project lifecycle from initiation through go-live and post-implementation stabilization, ensuring adherence to CKG implementation methodology and quality standards.

Manage project financials, including budget tracking, variance reporting, and resource cost allocation across concurrent engagements. Monitor project profitability against targets and flag budget risks to the Manager, Professional Services with recommended corrective actions. Prepare financial status summaries for inclusion in portfolio-level reporting to leadership.

Proactively resolve project issues to mitigate delays and reduce the impact on project timelines. Maintain and actively manage project risk registers, ensuring all identified risks have documented mitigation strategies and assigned owners. Activate escalation protocols when critical project risks materialize, keeping leadership and client sponsors informed throughout.

Serve as the primary point of contact for client project sponsors and stakeholders throughout the engagement lifecycle, ensuring a high degree of customer satisfaction. Facilitate requirements workshops, design reviews, and status meetings with client teams to ensure alignment on deliverables and expectations. Build and maintain strong client relationships that support successful adoption and long-term satisfaction with CKG solutions.

Provide updates to the management team and coworkers on customer/project status. Communicate complex technical concepts to non-technical stakeholders. Prepare and deliver regular project status reports to internal leadership and client stakeholders, including milestone tracking, budget variance, and risk summaries. Maintain comprehensive project documentation including meeting minutes, decision logs, lessons learned and go-live readiness assessments.

Lead cross-functional teams across software consulting, clinical configuration, technical integration, and quality assurance to drive milestone achievement and resolve dependencies. Coordinate the allocation of internal resources across concurrent projects, escalating blockers and resource conflicts to the Manager, Professional Services. Collaborate with Product Development, Quality Assurance, and Support teams to ensure seamless handoffs at go-live and post-implementation.

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