Senior Business Analyst - IT

T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 37 stores across the country: 14 in BC, 7 in Alberta, 14 in Ontario, and 2 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible to help implementing technology solutions in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will then help to conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

• To work with business users to understand their business problems and translate that knowledge into a technical solution;
• Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users;
• Demonstrated fluency in business processes and process differentiation;
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process;
• Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests;
• Prepare training and user manual;
• Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary;
• Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement;
• Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management;
• Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results.

• Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage
• A Bachelor Degree in Business Analysis related subjects, Computer Science, Engineering, Business Administration or Commerce is preferred;
• Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; also be able to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures;
• Service oriented with good interpersonal and customer relations skills;
• Demonstrate initiative, flexibility and responsiveness in completing tasks;
• Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset.

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.