Transition Manager -Digital Workplace Solutions

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Description and Requirements
The Transition Manager is responsible for leading the end-to-end transition of Digital Workplace Solutions (DWS) services from contract signature through operational handoff and steady-state delivery. This role serves as the single point of accountability for coordinating all transition activities across customers, delivery teams, suppliers, and internal stakeholders to ensure services are implemented on time, within budget, and aligned to contractual commitments.

The Transition Manager drives complex, multi-functional programs involving people, process, technology, governance, security, and operational readiness. Success in this role requires strong program leadership, stakeholder management, risk mitigation, business transformation expertise, and the ability to leverage automation, analytics, and AI-enabled tools to improve delivery outcomes.

Key Responsibilities

Lead the transition of new customers, service expansions, transformations, and complex change initiatives from contract signing through operational acceptance.

Develop and execute transition plans, ensuring alignment with contractual requirements, business objectives, service levels, and customer expectations.

Establish governance structures, project plans, communication strategies, and executive reporting mechanisms.

Manage all transition deliverables, milestones, dependencies, assumptions, risks, issues, decisions, and actions.

Ensure operational readiness prior to service commencement, including process validation, tool implementation, staffing readiness, and knowledge transfer completion.

Facilitate customer and executive steering committee meetings.

Program & Project Management

Drive cross-functional collaboration across Delivery, Service Management, Engineering, Solutions, Security, Operations, Supply Chain, Finance, HR, Procurement, and Sales.

Own integrated project schedules and critical path management across multiple work streams.

Monitor progress and proactively identify and mitigate program risks and delivery challenges.

Ensure transitions are delivered within approved budgets and planned timelines.

Manage scope changes through defined governance and change control processes.

Drive continuous improvement and lessons learned activities throughout the transition lifecycle.

Serve as the primary transition lead and trusted advisor to customer stakeholders.

Build and maintain strong relationships with executive sponsors, client leadership teams, vendors, and internal stakeholders.

Communicate complex technical and business information to both technical and non-technical audiences.

Manage customer expectations while…