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Job Description & How to Apply Below
About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption.
With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location Ottawa and Toronto, Canada - Hybrid
Other Canada and US locations - Remote
About The Team The Technical Account Manager (TAM) serves as the strategic technical advisor for Kinaxis’ most complex and strategic customers. This role develops deep expertise in customer environments and business processes, providing leadership and guidance that helps customers maximize solution value, improve operational performance, and achieve long-term business outcomes. As a recognized subject matter expert, the TAM proactively manages solution health, identifies optimization opportunities, mitigates technical risk, and leads complex customer initiatives that drive adoption, stability, scalability, and retention.
This role partners closely with Customer Success, Product Management, Support, Cloud Operations, and customer Centres of Excellence (CoEs) to influence both customer outcomes and internal product and service improvements.
Vacancy Status This is an existing job vacancy
What you will do Serve as the primary technical advisor for a portfolio of strategic customers.
Develop deep expertise in customer environments, business processes, and solution architecture.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Recommend and implement solution improvements, engaging cross functional teams as scope and complexity require. Maintain technical ownership of customer production environments and overall solution health.
Partner with Customer Success, Support, Product Management, and Cloud Operations to drive customer outcomes.
Advise customers on best practices, platform capabilities, and evolving business requirements.
Identify recurring issues, product gaps, and enhancement opportunities to improve customer outcomes.
Contribute to TAM standards, methodologies, and knowledge sharing across the organization.
What we are looking for …
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