Workforce & Scheduling Analyst
Location: Trois-Rivieres
The Real-time Analyst at Cogeco Connexion Inc. manages intraday queues for the US contact center, monitoring calls, chats, and emails while re-forecasting staffing needs.
You’ll report on service levels, AHT, occupancy, and absenteeism to help optimize performance. With 5 years in report writing and analytics in contact centers, you’ll work with Workforce Management and Operations Management to implement real-time improvements and ensure business continuity across shifts, including weekends and
This role, Real-Time Workforce & Scheduling Analyst at Cogeco Connexion, could be your next career step.
This is a genuine opportunity to take on the Real-Time Workforce & Scheduling Analyst role at Cogeco Connexion.
As a Real-Time Workforce & Scheduling Analyst, you will play an important part at Cogeco Connexion in Trois-Rivières, Mauricie, Canada.
We invite applications for the Real-Time Workforce & Scheduling Analyst position located in Trois-Rivières, Mauricie, Canada.
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