Major Incident Management Analyst at DXC

Location: Quebec City

Elevate your expertise as a Major Incident Management Analyst with DXC in Quebec, Canada. This role demands strong incident resolution skills and a commitment to process improvement.

In this key position, you will lead Major Incident Management while ensuring effective resolutions and process optimizations. Successful candidates will have a track record of collaborating with technical teams, managing escalations, and communicating effectively about incidents. Your efforts will contribute to reducing service disruptions and meeting critical KPI targets.

Key Responsibilities:

• Lead major incident bridge calls and coordination efforts

• Communicate updates to the GCC leadership regularly

• Document incident timelines in ITSM and Teams Group chat

• Manage escalated incident tickets and classification

• Recommend process improvements and maintain governance documentation

Requirements:

• Minimum five years in a similar role

• ITIL Foundation certification is required

• Strong understanding of infrastructure technologies

• Effective communication and organizational skills

• Flexibility to work in stressful situations

Develop your career and manage critical incidents effectively with DXC's commitment to excellence.