Senior Major Incident Management Analyst Quebec

Elevate service restoration efforts as a Senior Major Incident Management Analyst at DXC in Quebec. This role focuses on effectively resolving major incidents and enhancing management processes.

As a vital member of the Global Command Center, you will lead the resolution of critical incidents impacting business operations. You will ensure timely communications, engage with technical teams, and refine processes for continuous improvement. Your experience in managing incidents will directly influence service restoration efficiency across a diverse infrastructure.

Key Responsibilities:

• Acknowledge escalated incident tickets promptly

• Gather information from users reporting issues

• Classify major incidents with business support teams

• Communicate incident updates every 30 minutes

• Initiate and lead major incident bridge calls

Requirements:

• Minimum 5 years’ experience in incident management

• Strong knowledge of ITIL ITSM processes

• Proficiency in ITSM tools and documentation

• Ability to manage stress and make timely decisions

• B.S. or B.A. preferred or equivalent experience

Bring your expertise in major incident management and help DXC drive service excellence in Quebec.