Product Manager, Salesforce Hub

• Other Possible Location(s): Montreal, Quebec
• Job category: Human Resources and Continuous Improvement

Are you driven by technological innovation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Product Manager, Salesforce Hub, you will play a key role in supporting business units in understanding and documenting their needs, exploring Salesforce capabilities, and structuring opportunities that can generate value for the organization.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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What you’ll accomplish with us

As a Product Manager, Salesforce Hub, you’ll be at the core of our mission. Here are the main responsibilities:

• Act as the Salesforce Hub’s primary point of contact for requests from business units, helping them understand their needs and identify relevant solutions.
• Structure, maintain, and prioritize the backlog of Salesforce opportunities, initiatives, and requests based on business value, strategic alignment, and required effort.
• Support business units in exploring solutions through demonstrations, proofs of concept (PoCs), proofs of value (PoVs), and discovery workshops to validate the relevance and business value of proposed initiatives.
• Assess potential benefits, impacts, feasibility, and conditions for success before investments are made, while establishing a structured framework for innovation, experimentation, and validation.
• Develop and maintain in-depth expertise in Salesforce products, licenses, contractual agreements, and available services to optimize investments, identify opportunities for reuse, and leverage existing capabilities and product updates.
• Track the value generated by Salesforce products, their adoption, and their contribution to business objectives, while continuously monitoring the Salesforce ecosystem and promoting best practices.
• Collaborate with IT teams, architects, Salesforce experts, external partners, and business units to translate business needs into concrete solutions and strengthen Salesforce knowledge and capabilities across the organization.

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What could accelerate your success in this role

We’re looking for someone who:

• Has in-depth knowledge of Salesforce solutions, including Financial Services Cloud, Experience Cloud, Data
  360, and Marketing Cloud.
• Has relevant experience in product management, business analysis, workshop facilitation, product exploration, and Salesforce or another large-scale CRM platform.
• Has a good understanding of Agile frameworks, including Scrum, SAFe, and Kanban.
• Demonstrates excellent communication, leadership, and collaboration skills and is recognized as a strong team player.
• Has a strong client focus and the ability to manage and anticipate needs to help ensure optimal satisfaction, while effectively identifying priorities and working under pressure.
• Is curious, autonomous, and consistently solution-oriented; knowledge of financial and insurance products, a SAFe Product Owner certification, and Salesforce certifications are considered strong assets.
• Has an advanced level of proficiency in both French and English, as the role involves participating in meetings with unilingual English-speaking stakeholders, reviewing documentation in English, and engaging in frequent written and verbal communications in English as part of the role’s responsibilities.

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