IT Change Management and Release Engineer II

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

Director, Change and Release Management

Support and enforce CI’s IT Change and Release Management processes for all infrastructure and application changes.

• Assist Director of Change and Release Management with Monthly Change Management Committee agenda, conducting meeting (serve as backup) and taking meeting minutes
• Attend and contribute to daily team meetings providing updates via Kanban board in Jira
• Ensure that third party applications follow the same standards and methods as internal applications
• Assure that all work assigned to the CM Team is completed within the proper time in accordance to established SLA’s
• Review all entries on the IT Events calendar and assist in resolving conflicts
• Initiate and communicate out change freeze/blackout periods as needed

• Review/Approve all Infrastructure Change Requests for validity and completeness
• Review and update CAB Agenda weekly.
• Assist in hosting/presenting weekly Change Advisory Board meetings.
• Send out weekly Infrastructure change thread after CAB meetings
• Maintain/update Change Management policies and procedures
• Support the Information Technology department in usage of the Service Now Change Management module
• Perform Post Implementation Reviews (Meeting and Report) for issues caused by Change Requests
• Act as the primary point of reference for questions, problems, and suggestions about the change management process / system.
• Update CMDB Change Approvers for mapped systems
• Continually enhance and research the Change Management process

• Review and authorize all on-prem and cloud software deployments based on proper process, verified authorization and testing (including making assignments to other IT teams as necessary)
• Conduct File system and Web application deployments
• Ensure that audit trails of promotions to Test and Production environment requests are available
• Review and authorize all backup and refresh requests for Test and QA environments
• Refresh Test and QA environment File System/Web Apps and assign backups/database refreshes and restarts
• Work closely with application development leads to understand release requirements, risks, and provide feedback to ensure releases are scheduled and executed effectively according to CM procedures
• Create and configure test and production file system environments and ensure secure ownership and permissions

• Maintain existing CI/CD pipelines in Jenkins
• Maintain deployment scripts and environment configurations files
• Update and maintain Artifact dashboard for tracking deployments and environment status’
• Provide support for File System and Database deployments performed through Jenkins
• Provide support for CI/CD tools:
  Jenkins, Flyway DB, Check Marx, etc.
• Support users of the on-prem CI/CD platform including GIT for version control
• Test new and updated plugins used by the CI/CD platform

• Maintain and configure new rules, tasks, and actions in Tripwire Enterprise
• Manage licensing and track usage in TE
• Review all Tripwire reports and reconcile changes against change requests and authorized deployments
• Reconcile Windows/Unix and RHEL OS changes on all in scope servers

• Maintain Registrar account information securely in Cyber Ark (enterprise password management tool) and approve password release requests for supporting Network team
• Manage…