Field Service Representative - Biomolecular, Genomics, and Cell Analysis Instrumentation

Job Description (English)

As a Field Service Representative for Agilent, you will work at a variety of laboratories. Continuous learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and a can‑do attitude is essential. You will help customers solve problems and commit to delivering the highest level of service, building customer success.

An Agilent Field Service Representative supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in research, development, and manufacturing for areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno‑Oncology and Immunotherapy, Next‑Generation Sequencing, and Prenatal Disease Detection.

The Biomolecular Service team is a rapidly growing part of Agilent’s Customer Service organization, supporting these exciting markets.

En tant que représentant du service à la clientèle d’Agilent, vous travaillerez dans différents laboratoires. Il est essentiel d’apprendre continuellement sur les nouveaux instruments, logiciels et consommables. Vous devez mettre à profit vos compétences interpersonnelles, votre créativité et votre esprit d’initiative. Vous aidez à résoudre les problèmes des clients et vous engagez à leur offrir le meilleur service possible, les conduisant vers le succès.

Un représentant du service à la clientèle d’Agilent responsable des instruments d’analyse biomoléculaire, génomique et cellulaire se rendra dans les laboratoires des clients pour installer, entretenir et réparer les instruments d’Agilent. Ces instruments sont des outils essentiels pour la recherche, le développement et la fabrication dans plusieurs domaines clés, notamment la thérapie cellulaire et génique, l’infectiologie, la virologie et la recherche sur les vaccins, l’immunologie, l’immuno‑oncologie et l’immunothérapie, ainsi que le séquençage de nouvelle génération et le dépistage prénatal.

L’équipe du Service biomoléculaire est une compos ante en pleine évolution et en pleine croissance de l’organisation du service à la clientèle d’Agilent, apportant son soutien à ces marchés stimulants en pleine croissance.

• Travel to and from customer locations to perform service. Travel may be local or require routine air travel.
• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repair services.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers’ business.
• Deliver fully integrated solutions (excluding design), which may include peripherals, communications, operating systems and application software.
• Maintain performance professionally and in line with assigned metrics, processes and procedures.
• Drive customer satisfaction through communication, attention to detail, proactive actions and timely escalations as needed.

• Bachelor’s degree in science or engineering (e.g., biology, biochemistry, biomedical engineering) or equivalent.
• 4+ years of experience in a similar role or as an end‑user.
• Experience in troubleshooting and problem‑solving.
• Experience with Agilent solutions is desired but not essential.
• Experience with LC‑MS is desirable but not essential.
• Clear, respectful, timely verbal and written communication.
• Bilingual (French/English), required.
• Valid driver’s license.
• Legal authorization to work in Canada.
• Ability to travel abroad (U.S., Europe) for required training.

Salary range in Canada: CAD
83,680 – 137,288 per year. The incumbent is eligible for bonuses, stock options and benefits. Pay and benefit information can be found at

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel required:

50% of the time.

Shift: Day.
Duration:
No end date.
Job function:
Services & Support.