Riverside Customer Operations Specialist

Location: Quebec City

Shape customer experiences at Riverside Natural Foods Ltd. as a Customer Operations Specialist. This role involves overseeing customer orders and providing exceptional service in a mission-driven environment.

Your primary responsibility will be managing customer orders while ensuring precise communication and coordination with Planning and Supply teams. You'll enhance customer relationships and address service concerns, making a tangible impact on operational processes. This is an ideal role for a driven individual looking to contribute to a family-owned business with a commitment to better-for-you snacks.

Key Responsibilities:

• Execute the complete order-to-cash lifecycle

• Address customer inquiries regarding order status and invoicing

• Oversee inventory levels and liaise with Supply teams

• Coordinate shipment requirements with Logistics teams

• Resolve EDI and billing discrepancies promptly

Requirements:

• 2-5 years in customer service or supply chain roles

• Background in manufacturing or distribution preferred

• Strong grasp of order fulfillment processes

• Familiarity with EDI and SAP systems

• Exceptional problem-solving and organizational skills

Join Riverside to advance your career while making a positive impact in the food industry.
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