Team Lead, Ocean Import

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to Human Resources should you require accommodation during the recruitment process.

Location:

CAN - Saint-Laurent, Rue Beaulac
Job Posting

Title:

Team Lead, Ocean Import
Time Type:
Full Time

This posting is for an existing vacancy and not intended to create a talent pipeline

The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

• Daily management and coordination of shipments
• Direct desk level, day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery
• Daily Communication with customer on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Ability to demonstrate deductive logic, problem solving and trouble shooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Adhere to all company policies, procedures, and guidelines

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

• Education in supply chain logistics, international transportation, or a related field of study
• Minimum two (2) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset
• Dangerous Goods certification, an asset

• Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
• Good command of English language, both verbally and written
• Above average customer service skills
• Interpersonal skills that build respected professional relationships internally & externally
• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem-solving and analytical skills
• Attention to detail and punctuality
• Be authentic, approachable, open and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

• Proficient with both English and French language
• Ability to communicate effectively in a diverse multicultural environment.
• Proficient in Microsoft Office suite
• Cargo Wise experience, an asset

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Due to the dynamic nature of our industry, your accountabilities and…