Field Service Engineer

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Published on:
Sep 8, 2026

Country:
Canada

Job Category:
After Market Service

Employment type:

Regular Full Time

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

The Field Service Engineer Québec provides field service to customers throughout the Province of Québec territory with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

• Provide service and support to Internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve Instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Read and Understand the GOP procedures required for GMP Compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete Field Service Reports according to process.
• Follow Dia Sorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and Apply the Appropriate Procedures Pertaining to the Work to be Performed:
• Timecards completed daily
• Service Reports Completed Daily
• Service software synch twice daily
• Expense reports completed weekly
• Timely and accurate return of used spare parts
• On‑time completion of all Smart Training and Technical Requirements
• Prompt response to all forms of communication from headquarters, customers, and co‑workers
• Manage and maintain assigned company assets (i.e. parts inventory, tools, communication, and computing devices, vehicles).
• Perform Work in a safe manner consistent with Dia Sorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co‑workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
• Follow Dia Sorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in Dia Sorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response…