A220 Customer Quality Representative in Mirabel

Elevate customer satisfaction at Airbus Canada as a Customer Quality Representative based in Mirabel, Canada. This pivotal role focuses on quality performance and cross-functional collaboration in the A220 program.

As a Customer Quality Representative, you will be part of the Customer Line team, directly engaging with customers to secure feedback and drive quality improvements. Your expertise will shape customer-centric strategies, address key irritants, and promote effective communication across the Airbus ecosystems.

Key Responsibilities:

• Secure customer feedback loops as part of the delivery team

• Define and address quality irritants with the Airbus ecosystem

• Promote Customer Centricity within the Quality organization

• Consolidate quality pain points and lead improvement initiatives

• Establish a digital In-Service Quality performance dashboard

Requirements:

• University degree in aerospace, mechanical, or industrial engineering

• Minimum 10 years of experience in the aerospace sector

• Strong knowledge of aircraft systems and quality practices

• Proven leadership and project management skills

• Bilingual in French and English, both written and spoken

Drive quality performance and collaboration across Airbus to enhance customer service for the A220 program in Mirabel.
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