Quality Assurance Specialist at Sedgwick

Location: Quebec City

Enhance service quality as a Quality Assurance Specialist with Sedgwick. Assess case files, ensure compliance, and drive performance improvements in a supportive environment.

Sedgwick is looking for a Quality Assurance Specialist to evaluate internal and external case files for accuracy and compliance. This role requires a bachelor's degree and at least four years of investigative experience, emphasizing analytical skills and strong communication. You’ll collaborate with stakeholders to improve service efficiency while supporting our quality programs.

Key Responsibilities:

• Assess case files for compliance and service level accuracy

• Identify trends to enhance service efficiency and quality

• Collaborate with stakeholders on data capture accuracy

• Compile audit results for management review

• Monitor project plans and action item logs

Requirements:

• Bachelor’s degree preferred from accredited institution

• Minimum of four years investigative experience required

• Proficient in Microsoft Office applications

• Strong analytical and interpretive skills

• Excellent organizational abilities and communication skills

Drive quality assurance initiatives and ensure exceptional service delivery as part of Sedgwick's dedicated team.
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