Store Manager, Retail & Store Manager

Location: Lévis

** What you’ll do
**** Customer Service
*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
* Enforces delivery of our operating model customer service standards.
* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
* Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
** Operations
* ** Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
* Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
* Oversees preparation for annual inventories.
* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
* Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
** Training*
* * Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.
* Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
* Ensure execution of the customer experience and provides resolution for all customer concerns.
* Develops and leads recruiting and hiring strategy for store, maintains a complete team.
* Create succession plans through continuous training and development.
** Leadership
* ** Acts as a brand ambassador by promoting brands and culture.
* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
* Maintain Mark’s performance management expectations including progressive discipline where necessary.
* Follows the disciplinary process consistently and impartially.
* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).
** What you bring
*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
* Proven ability to build and manage a daily, weekly plan for the department and store.
* Exceptional communication skills and organizational skills
* Superior training and mentoring skills
* 3-5 years retail experience required.
* High energy, enthusiasm, and a drive to succeed.
* Basic computer skills required.
** We’re always looking for great talent! In addition to competitive pay, we offer:
*** Comprehensive benefits and retirement programs
* Performance incentives
* Other perks to support your well-being
* Career growth opportunities and product discounts

Our typical hiring range is between $44,000 and $55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2