Sort Supervisor

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

Core Duties:

• Ensure compliance with Health & Safety protocols and maintain a hazard‑free work environment.
• Enforce safe working methods and behaviors within the team.
• Conduct safety audits and warehouse checks.
• Respond to emergencies as required.

• Supervise sorting, scanning, and processing packages (including defective items and returns).
• Ensure sorting operations are completed correctly and efficiently.
• Oversee shipping, receiving, dispatching, and inventory management.
• Unload trailers and verify freight against manifests.
• Unloading and loading: assign labor, unload pallets.
• Assist with sorting, helping packages and envelopes as needed.
• Inbound and outbound freight movement management.
• Confirm and communicate with the optimization team on a daily basis before starting operations.
• Day‑to‑day monitoring, track line haul operations, communicate with carriers, and monitor FMC for Amazon freight.

• Mentor and support Package Handlers during the sort process.
• Coach and mentor warehouse associates, including training new hires.
• Schedule warehouse associates.
• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.

• Conduct quality checkups of sorted freight and inbound/outbound processes.

• Perform data entry as needed.
• Complete and submit reports.
• Handle driver credentials, BOL exchange, and secure docking.
• Cost control.

• Ensure warehouse cleanliness and organization.
• Set up sorting layout.
• Other duties as assigned.

Work Environment:
Fast‑paced warehouse setting with shift‑based schedules.

• Short‑ and medium‑term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.