Resident Services Coordinator

Onsite - Harvest at Queen Creek
Queen Creek, AZ 85142, USA

Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers.

• Partners with Community Manager to effectively manage the pavilion area.
• Filter inbound calls and execute appropriate assistance for all residents, board members and AAM employees.
• Retrieves and distributes all voice mails left with front reception.
• Greets all homeowners and determines their immediate needs.
• Performs other related duties as directed.

• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other physical tasks.
• Standing and/or walking throughout community center as needed per the job responsibilities.
• Lifting pool umbrellas, removing furniture covers, and lifting and moving patio furniture as needed for private rentals/community events.

High School or better.

Required:

1 year of experience. High school diploma or GED and one (1) year of full time, paid, professional experience working in a Receptionist/Customer Service role within an office environment. Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.

Equal Opportunity Employer
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