IT Technician

IMPORTANT APPLICANT INFORMATION

The advertised salary range covers the entire compensation spectrum for the position classification. The anticipated hiring range is between $51,718.16 and $62,061.74 annually. The actual salary offered will be determined based on skills, qualifications, experience, education, licenses, training, and internal equity considerations.

This position requires flexibility in working hours, including evenings, weekends, and holidays as part of a rotating schedule.

Due to the supporting role of this position within the Police Department, a thorough background investigation, including a polygraph examination, will be conducted.

IMPORTANT DATES

• Recruitment Closing Date:
  January 25, 2026, at 11:59 PM
• First round of interviews:
  February 9, 2026
• Second round of interviews:
  Week of February 16, 2026

JOB CLASSIFICATION SUMMARY

Positions assigned to this class will be at the forefront of technical support, addressing diverse issues, performing installations and upgrades, and ensuring the smooth functioning of IT infrastructure. You will provide both remote and onsite assistance, troubleshoot hardware and software problems, and contribute to maintaining inventory and supplies.

DISTINGUISHING CHARACTERISTICS

This is a fully qualified, experienced level within the IT department, focusing on providing technical support, troubleshooting, and maintaining IT infrastructure. The IT Technician plays a crucial role in ensuring the smooth functioning of computer systems and assisting users with technical issues. They possess a solid understanding of computer hardware, software, and networking concepts, along with strong problem‑solving and communication skills.

ESSENTIAL

DUTIES

• Provide technical support to users and promptly address hardware and software issues.
• Perform troubleshooting and diagnostic procedures efficiently.
• Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals.
• Conduct routine system checks and updates for optimal performance and security.
• Maintain inventory of IT equipment and supplies, assist with procurement activities.
• Deploy new IT hardware and software packages as directed.
• Research technical issues, recommend solutions, and track until resolution.
• Provide technical assistance, training, and cross‑training to system users.
• Maintain absolute confidentiality of work‑related issues and customer records.
• Perform other related duties as required.

POSITION SPECIFIC DUTIES If Assigned to AV (Audio Video/Information Technology)

Oversee audio and video recording equipment, manage AV setups for events, and ensure the functionality of AV systems. Familiarity with AV technologies such as sound systems, microphones, projectors, and video conferencing equipment is required.

If Assigned to Police Department

Support specialized law enforcement software, maintain in‑car computers and cameras, and assist with the implementation of technology solutions to enhance policing efforts. Familiarity with law enforcement procedures and the ability to work effectively in a law enforcement environment is required.

MINIMUM QUALIFICATIONS

Education and Experience

High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience. Must complete a thorough background investigation, including a criminal history check and a polygraph examination.

Licensing/Certification Requirements

• Driver’s License.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred.

Special Requirements

Incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).

Knowledge

• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with troubleshooting techniques and diagnostic tools.
• Knowledge of Microsoft Windows operating systems.
• Understanding of IT security best practices.
• Windows desktop administration principles and practices.
• Customer service principles and practices.
• Standard office equipment, including computers and programs relevant to the performance of applicable duties.

Skills

• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in using common IT tools and applications.
• Customer service‑oriented approach to providing technical support.

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