Hospital Manager, ARISE

Compensation: $70,000 - $85,000

Full-time opportunity in Queen Creek, Arizona

Schedule:

Full-time, must be flexible Monday through Friday, with weekend flexibility

The Hospital Manager is a leader and an integral member of the hospital management team. Reporting to the Hospital Director, the Hospital Manager partners with the Managing Veterinarian and the Hospital Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.

At ARISE, part of Ethos Veterinary Health, you'll join a 24-hour veterinary emergency and critical care and specialty hospital providing complex treatments in the western US. Teams work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to patients, with access to state-of-the-art technology including CT, MRI, and ultrasound.

ARISE prides itself on its core values to drive a dynamic culture and offers a unique training program with many opportunities to learn and grow, from Technician Assistant to Senior Veterinary Technicians, shift leads, supervisors, and managers. ARISE has a commitment to health and wellness, not only for patients, but also for staff.

• Collaborate in a leadership role with the Managing Veterinarian and Hospital Director as the "owners" of the hospital's success
• Oversee the hospital schedule and manage labor costs to budget
• Participate in weekly leadership meetings with a solution-oriented and collaborative mindset
• Establish goals for the practice and staff
• Act as a champion for change and identify, document, share, and promote best practices
• Consciously shape a positive hospital culture based on trust and teamwork that caters to the needs of clients and referring veterinarians
• Exhibit a calming, humble, and teachable attitude while having the ability to address decisive change throughout the hospital
• Plan and lead a cadence of employee and department meetings

• Educate employees on hospital policies and procedures, medical protocols, and client interactions
• Develop and implement hospital policy, including DEA/Controlled Substances and OSHA compliance
• Perform quality checks and reviews of client files
• Monitor computer systems and work with Help Desk to resolve technical systems/equipment issues
• Work with the Charge Nurses of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams/procedures, and transport between sister hospitals
• Develop an in-depth understanding of the local market and relationships with referring general practice veterinarians to understand their needs
• Identify and execute short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment

• Participate in the oversight of the employee benefits program and hospital insurance plans
• Work with the Managing Veterinarian, Human Resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining, and terminating as required
• Recruit new employees and participate in the selection process
• Oversee the completion of employee orientation, training, and performance appraisals
• Coach and mentor employees and identify continuous learning and skill building needs
• Implement performance-based incentive and rewards and recognition programs
• Mediate conflict and maintain employee morale
• Manage staff
• Reinforce hospital team agreements, modeling that each team member is responsible for the hospital culture

• Drive client visits through strategic client communication and local marketing efforts (i.e. Community)
• Train staff on client service initiatives and use client visit growth best practices
• Demonstrate and reinforce the highest level of client service
• Manage client relationships and effectively resolve client issues and escalations
• Oversee client follow-up procedures
• Utilize client service initiative measurements to evaluate hospital and staff performance

• Ensure payroll is accurately completed and submitted for all hospital staff
• Oversee accounts receivable and weekly…