Repair and Tool Technician

Overview

Repair and Tool Technician at The Home Depot – Position purpose and responsibilities described below.

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers.

In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure the tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the Tool Rental department.

In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

• Evaluate and repair small engines, outdoor power equipment and handheld electrical devices.
• Provide equipment recommendations and ensure units are maintained.
• Work in store Tool Rental Centers and in repair centers.
• In-store duties: service Tool Rental customers, write contracts and invoices for equipment rental and tool repairs, verify tool operation, and demonstrate proper use when needed.
• Maintain day-to-day operation and maintenance of equipment in the Tool Rental department.
• In non-store locations: repair units, test repair quality, and clean units before returning to the originating store.
• Maintain thorough knowledge of all tools and manage tool inventory by maintenance and repairs.