Customer Service and Counter Support Associate Jamaica, NY | Robert Half

Customer Service and Counter Support Associate

We are looking for a Customer Service and Counter Support Associate to join a manufacturing team in Jamaica, New York in a Contract to Permanent role. This position focuses on delivering helpful service to customers by phone and in person while supporting order processing and front-counter operations. The right candidate will be comfortable managing routine office tasks, handling transactions accurately, and assisting with product pickup in a fast-paced supply environment.

Responsibilities:

• Respond to incoming customer calls and provide timely, attentive assistance with product and service inquiries.

• Prepare pricing details, create customer orders, and record transaction information accurately in company systems.

• Welcome and support walk-in customers, helping them complete purchases and addressing counter-related needs.

• Process sales at the counter, including cash transactions, while maintaining accuracy and attention to detail.

• Retrieve stocked items from behind the counter and coordinate product handoff for customer pickup.

• Complete basic administrative support work to help maintain smooth day-to-day branch operations.

• Use Microsoft Word and Excel for routine documentation, recordkeeping, and other office tasks.

• Assist with general front-counter coverage as needed to support customer flow and team priorities.