Customer Service and Counter Support Associate

Description

We are looking for a Customer Service and Counter Support Associate to join a manufacturing team in Jamaica, New York in a Contract to Permanent role. This position focuses on delivering helpful service to customers by phone and in person while supporting order processing and front-counter operations.

The right candidate will be comfortable managing routine office tasks, handling transactions accurately, and assisting with product pickup in a fast-paced supply environment.

Responsibilities:

- Respond to incoming customer calls and provide timely, attentive assistance with product and service inquiries.

- Prepare pricing details, create customer orders, and record transaction information accurately in company systems.

- Welcome and support walk-in customers, helping them complete purchases and addressing counter-related needs.

- Process sales at the counter, including cash transactions, while maintaining accuracy and attention to detail.

- Retrieve stocked items from behind the counter and coordinate product handoff for customer pickup.

- Complete basic administrative support work to help maintain smooth day-to-day branch operations.

- Use Microsoft Word and Excel for routine documentation, recordkeeping, and other office tasks.

+ - Assist with general front-counter coverage as needed to support customer flow and team priorities.

Customer Service and Counter Support Associate

Requirements - Fluency in Spanish and English is required for this role.

- Demonstrated ability to provide strong customer service in a phone-based and in-person setting.

- Basic computer skills with confidence navigating order entry or administrative systems.

- Working knowledge of Microsoft Word and Microsoft Excel.

- Comfort handling cash and supporting point-of-sale activity when needed.

- Ability to lift and move products that are generally light, with occasional heavier items as required.

- Prior experience is not required; training is available for candidates with a strong service mindset. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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