Manager Operations Analytics

Position Summary:

The Manager, Operations Analytics reports to the Director, Operations Strategy and Engineering and is responsible for Jet Blue’s overall Operations Analytics strategy, delivering credible insights, advanced analytics, predictive modeling, and decision-support capabilities that improve operational performance and inform long-term planning, day-of operations, and post-hoc analysis. They represent Operational teams in leading the development and evolution of Jet Blue’s Operations Analytics capabilities, including emerging AI-enabled solutions.

The Manager serves as a strategic thought partner to Operations leadership, translating complex operational data into actionable insights and recommendations. The role is expected to balance analytical rigor, operational practicality, and business value while establishing standards for analytical quality, modeling, visualization, automation, and data integrity. The Manager is an effective leader whose personal values match Jet Blue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

Conduct strategic, operational, and advanced analytics in support of corporate initiatives and operational performance improvement

Develop and execute an Operations Analytics roadmap aligned to business priorities, identifying and prioritizing opportunities for analytics, predictive modeling, automation, and AI to improve operational decision-making

Lead the development, evaluation, and application of predictive models, statistical methods, optimization techniques, simulation, machine learning, and other advanced analytical approaches to solve complex operational problems

Translate complex operational questions into analytical frameworks, hypotheses, models, and actionable recommendations for Operations leadership

Identify opportunities to transform recurring analysis, manual processes, and operational decision-making into scalable analytics products, automated insights, and self-service capabilities

Partner with Information Technology, Data Engineering, Data Science, and operational stakeholders to develop and deploy scalable data and AI platforms that support Operations decision-making

Assess the costs, benefits, risks, and expected return on investment of corporate initiatives

Investigate and determine root causes of operational events, performance issues, and failures using data-driven analytical techniques

Produce operations briefings and executive-level insights for Senior Leadership and the Board of Directors on a weekly, monthly, and quarterly basis

Serve as a trusted analytical advisor to Operations leaders and functional departments, providing actionable insights and decision support rather than simply fulfilling data requests

Develop dashboards, data products, and other visualization tools that enable leaders and frontline teams to understand operational performance, drivers, trends, and opportunities

Collaborate with stakeholders across Operations to establish clear metrics, goals, and analytical standards

Review and assess regulatory data/reporting policy creation and revisions

Prepare regulatory reports and data files per government requirements to ensure corporate consistency, data integrity, and compliance

Stay current on emerging analytics, machine learning, generative AI, and decision-support technologies and assess their applicability to airline Operations data and analytics

Take a significant role in the development of crew members to support their engagement, growth and goal achievement.

Other duties as assigned

Minimum

Experience and Qualifications:

Bachelor’s Degree in Operations Research, Statistics, Mathematics, Engineering, Transportation Planning, Computer Science, Data Science, or a related field; OR…