Trunk Road Incident Liaison Officer

Location:

South Queensferry
Category: Network Team
Contract Type: Full Time / Permanent
Working Pattern: Shift Pattern of 4 on and 4 off / Day Shift & Night Shift
Working Style: On Site

BEAR Scotland is a leading provider of highway maintenance services across Scotland. We manage and maintain over 2,00km of Scotland’s trunk road network, tackling just about every imaginable task and working round the clock to help keep Scotland moving.

The South East Trunk Road Unit spans 506km through some of the busiest sections of the country, from central Scotland to through the Scottish Borders. Trunk roads in the South East range from the major multi-lane motorways across the central belt to roads through villages in the borders.

The South East Unit includes 870 bridges and structures including the iconic Queensferry Crossing and Forth Road Bridge, as well as other major bridges such as the Kincardine Bridge and Clackmannanshire Bridge.

We have an exciting opportunity for a Trunk Road Incident Liaison Officer to join our team on a full-time basis.

Reporting to the Network Manager, you will play a key role in coordinating effective responses to incidents across the South East Network, helping to ensure the safe and efficient operation of the trunk road network 24 hours a day, 7 days a week.

• Assist with monitoring the impact of incidents on journey times and network performance.
• Support the management of severe weather events and winter maintenance operations.
• Liaise with emergency services, Traffic Scotland and Trunk Road Incident Support Units.
• Coordinate the deployment of emergency response and winter maintenance crews.
• Monitor road conditions, traffic information and weather forecasts.
• Maintain accurate records, databases and incident reporting systems.
• Support the effective management of incidents to minimise disruption and maintain network safety.

• Excellent communication and stakeholder management skills.
• Good IT skills with the ability to accurately update systems and records.
• Previous experience in a similar operational, emergency response, roads authority or control room environment would be advantageous.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• Flexible approach and willingness to work a shift pattern, including nights and weekends.

At the heart of our organisation are our people — talented, dedicated professionals who help drive our success. We’re committed to creating a positive, supportive working environment where everyone can grow, thrive, and reach their full potential.

We invest in our teams by offering a wide range of internal and external training opportunities and encouraging continuous professional development at every career stage.

If you’re passionate about delivering the best for clients, enjoy working collaboratively, and hold yourself to high ethical standards, you’ll be a great fit for our team.

• Generous holiday entitlement
• Pension scheme with up to 6% employer match
• Employee benefits, including annual leave purchase, Cycle to Work scheme, and an Employee Assistance Programme

We’re proud to be an equal opportunities employer, committed to fairness, inclusion, and diversity across our business.

Join us and be part of a company that supports your development, values your contribution, and inspires you to do your best work.