Associate Team Leader

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At H&R Block, we believe in the power of people helping people. Our purpose is to give help and inspire confidence in our clients, associates, and the communities everywhere. We are committed to a high‑performing, connected culture where everyone feels they belong.

As an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction. You’ll start with a flexible part‑time schedule in late fall and transition to a full‑time schedule from January through April.

• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Demonstrated ability to work independently with minimal supervision.
• High school diploma or equivalent.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You.
• Neurodiversity and caregiver support available.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan.

$11.00 - $29.00/Hr.