Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Service Technician

Campbellsville, KY or Quincy, IL

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

Are you passionate about delivering exceptional customer experiences and solving problems in a fast-paced environment? Join our Champion Customer Service team as a Customer Service Technician. In a defined territory and serving as a key link, you’ll be the go-to contact for distributors and customers, driving smooth order flow, rapid issue resolution, and seamless coordination across teams. Bring your ownership mindset, process-driven approach, and passion for customer care as you move with urgency, build trust fast, improve workflows, and keep customer operations running smoothly.

• Deliver first-class customer service and support via phone and email.
• Manage multiple customer requests and tasks efficiently while maintaining professionalism.
• Coordinate with internal teams and external vendors to resolve customer and distributor issues.
• Analyze customer needs and apply structured problem-solving to deliver effective solutions.
• Process and support customer orders within SAP, ensuring accuracy and timely execution.

• High School Diploma or GED
• 4+ years of relevant professional experience
• 2+ years in a product support / customer service role
• 2+ years demonstrated experience in both written and verbal communications with internal and external stakeholders.
• 1+ years’ experience analyzing customer requirements to support issue resolution and service delivery.

• Customer Focus:
  Delivers exceptional service and resolves issues quickly.
• Problem Solving:
  Analyzes needs and provides effective solutions.
• Communication &
  
  Collaboration:
  
  Builds trust with customers and internal teams.
• Process & Systems Management:
  Manages customer orders and workflows using SAP; proficient in Microsoft Word, Excel, and PowerPoint.
• Mechanical Aptitude:
  Applies hands-on understanding to support customer and product needs.
• Ownership & Accountability:
  Proactively drives tasks to completion with responsibility and reliability.
• Adaptability:
  Handles multiple priorities in a fast-paced environment.

• Associate degree
• ABAP queries and service notifications

• Based fully onsite

The base pay range for this role is $40,000 - $55,000 annually. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical…