Member Solutions Specialist

Location:

Quincy IL Pay range $18 -$21 Hours 8am to 5pm Potential for closing shift running to 5:45pm.

Preserves Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.

• N 60% Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment. Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union.
• N 15% Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• N 10% Sets up and maintains accurate files and reports on all collections activity.
• N 5% Testifies at legal proceedings as required.
• N 5% Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
• N 5% Performs other job related duties as assigned.

One year to three years of similar or related experience.

A high school education or GED.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements Work Environment Talks to others to convey information effectively. Communicates effectively in writing as appropriate for the needs of the audience. Maintains confidentiality related to Credit Union operations and work-related information. Computer operating systems; e.g. Microsoft Windows